PRIVACY POLICY

Effective Date: 20 August 2020
Business: LyonsBarry® / Ballia Corpus
Website: LyonsBarry.in

This Privacy Policy explains how LyonsBarry® / Ballia Corpus (“LyonsBarry”, “we”, “us” or “our”) collects, uses, stores and protects information when you visit our website, create an account, place an order, request a quotation, contact us, purchase products, use our services or communicate with us.

By using our website or services, you acknowledge this Privacy Policy.

1. Information We May Collect

Depending on how you interact with us, we may collect:

Customer & Contact Information

• Name

• Business/company name

• Email address

• Telephone/mobile number

• Billing address

• Shipping/delivery address

• Country and postal/ZIP code

• Business or professional information voluntarily provided by you

Order & Transaction Information

• Products ordered

• Quantity and specifications

• Order number

• Invoice information

• Shipping information

• Payment status

• Refund information

• Transaction references

• Customer communications relating to an order

We generally do not store complete payment-card numbers, CVV/security codes or banking credentials on our own systems where payment processing is handled by third-party payment providers.

Manufacturing & B2B Information

For B2B, private-label, contract manufacturing, third-party manufacturing and repacking services, we may process information such as:

• Product specifications

• Formulations supplied by the customer

• Packaging requirements

• Artwork

• Labels

• Business information

• Purchase orders

• Quotations

• Manufacturing instructions

• Regulatory documents

• Import/export information

• Commercial correspondence

2. Website & Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the services and technologies enabled, including:

• IP address or truncated/anonymized IP information where applicable

• Browser type

• Device type

• Operating system

• Language

• Approximate geographic information derived from technical data

• Pages visited

• Referring website

• Date and time of access

• Website interactions

• Error and security logs

The information collected depends on your browser settings, consent choices and the technologies active on the website.

3. Cookies & Similar Technologies

We may use cookies and similar technologies for purposes such as:

• Website operation

• Shopping cart functionality

• Login/session management

• Security

• Fraud prevention

• Website analytics

• Performance monitoring

• Advertising and marketing, where permitted

Non-essential cookies or similar technologies may be subject to consent requirements depending on the user’s location and applicable law.

For more information, please refer to our Cookie Policy & Consent Policy.

4. How We Use Information

We may use personal information to:

• Process and fulfil orders

• Provide quotations

• Manufacture or arrange manufacturing

• Provide private-label and contract manufacturing services

• Arrange shipping and delivery

• Process refunds

• Respond to enquiries

• Provide customer support

• Communicate regarding orders and services

• Maintain business records

• Manage accounts

• Improve our website and services

• Prevent fraud and abuse

• Investigate complaints and disputes

• Respond to chargebacks and payment disputes

• Meet legal, accounting and regulatory obligations

• Protect our business, customers and systems

• Send marketing communications where legally permitted and, where required, with consent

5. Fraud Prevention & Transaction Security

We may process information reasonably necessary to detect, prevent and investigate:

• Fraudulent transactions

• Unauthorized payment activity

• False refund claims

• False non-delivery claims

• False damage claims

• Duplicate refund claims

• Chargeback abuse

• Account abuse

• Identity misuse

• Promotional abuse

• Other suspicious or unlawful activity

Where reasonably necessary and permitted by law, relevant transaction, shipping, communication and dispute information may be used to investigate a claim or protect our business.

6. Chargebacks & Payment Disputes

If a payment dispute or chargeback is initiated, we may provide relevant transaction information to the applicable:

• Payment gateway

• Payment processor

• Acquiring bank

• Issuing bank

• Card network

• Digital wallet provider

• Dispute-resolution service

Information may include order details, invoices, transaction records, communications, shipping information, tracking information, delivery confirmation, refund records and applicable policy acceptance records.

This information may be used solely for legitimate transaction verification, fraud prevention and dispute resolution purposes.

7. Policy Acceptance & Electronic Records

For online transactions, we may maintain records showing:

• Order date and time

• Order details

• Policy version applicable to the transaction

• Terms acceptance

• Checkout information

• Customer communications

• Payment status

• Fulfilment information

• Shipping and delivery information

• Refund information

These records may be retained as business, accounting, compliance, security and dispute-resolution records.

8. Information Sharing

We may share information with trusted third parties where reasonably necessary to provide our services or comply with legal obligations.

These parties may include:

• Payment processors

• Banks and financial institutions

• Courier and logistics providers

• Customs brokers

• Export/import service providers

• Manufacturers

• Packaging and repacking service providers

• Laboratories and testing providers

• IT and hosting providers

• Website service providers

• Analytics providers

• Advertising platforms

• Professional advisers

• Legal or regulatory authorities

• Fraud-prevention and security service providers

We do not authorize third parties to use customer information for purposes unrelated to the services they provide to us except where permitted or required by law.

9. Manufacturing & Supplier Confidentiality

For B2B and manufacturing transactions, certain customer information may need to be shared with manufacturers, laboratories, packaging companies or other service providers to fulfil the customer’s order.

We seek to limit such information to what is reasonably necessary for the relevant service.

Where appropriate, confidentiality obligations may apply through commercial agreements or NDAs.

10. International Data Transfers

Because we provide domestic and international services and may use service providers located in different countries, personal information may be processed or stored outside the customer’s country.

Where required by applicable law, we will take appropriate measures for such transfers.

11. Marketing Communications

We may send information about:

• Products

• Services

• New products

• Manufacturing opportunities

• Offers

• Business updates

• Relevant commercial communications

Where consent is required, marketing communications will be sent only after obtaining the applicable consent.

Customers may request to stop receiving marketing communications at any time.

Transactional communications, such as order confirmations, invoices, shipping updates, security notices and important service messages, may continue where necessary to fulfil the transaction or provide the requested service.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, courier services, social-media platforms or other external services.

We are not responsible for the privacy practices, content or security of third-party websites.

Customers should review the privacy policies of those third parties before providing information.

13. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission, electronic storage system or online service can be guaranteed to be completely secure.

Customers should not send passwords, payment-card security codes or other highly sensitive information through ordinary email or unsecured communication channels.

14. Data Retention

We retain information only for as long as reasonably necessary for purposes such as:

• Providing services

• Completing transactions

• Accounting

• Tax requirements

• Legal compliance

• Regulatory requirements

• Fraud prevention

• Security

• Dispute resolution

• Chargeback handling

• Enforcing agreements

• Protecting legitimate business interests

Retention periods may vary depending on the type of information and applicable legal requirements.

15. Customer Rights

Depending on the customer’s location and applicable law, customers may have rights concerning their personal information, including rights to:

• Request access

• Request correction

• Request deletion

• Request information about processing

• Withdraw consent where processing is based on consent

• Object to certain processing

• Request restriction of certain processing

• Request data portability where applicable

• Lodge a complaint with a competent authority

These rights are subject to applicable legal limitations and exceptions.

16. Requests Concerning Personal Information

To make a privacy-related request, customers should contact us using the contact information published on our website.

We may need to verify the identity of the requester before processing certain requests in order to protect customer information from unauthorized disclosure.

We may refuse or limit a request where permitted or required by applicable law.

17. Children’s Privacy

Our website and services are not intentionally directed toward children where the applicable law requires age restrictions.

We do not knowingly collect personal information from children in violation of applicable law.

If a parent or guardian believes that a child has provided personal information unlawfully, they may contact us to request appropriate action.

18. Business Transactions

If LyonsBarry or any part of its business is involved in a merger, acquisition, restructuring, sale of assets, financing, transfer or similar business transaction, relevant information may be transferred where legally permitted and subject to applicable confidentiality and privacy requirements.

19. Legal & Regulatory Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable law

• Respond to lawful governmental requests

• Comply with court orders

• Protect our legal rights

• Investigate fraud

• Prevent unlawful activity

• Protect customers or the public

• Enforce our Terms & Conditions

• Resolve payment or shipping disputes

20. No Sale of Payment Credentials

We do not sell complete payment-card credentials, CVV/security codes or banking passwords.

Payment information may be processed by authorized third-party payment providers according to their own privacy and security practices.

21. Accuracy of Customer Information

Customers are responsible for providing accurate information and updating it when necessary.

Incorrect or incomplete information may affect order processing, delivery, customs clearance, account services or customer support.

22. Privacy & Manufacturing Information

Customers submitting confidential formulations, specifications, artwork or commercial information for private-label or contract manufacturing should use appropriate confidentiality arrangements where required.

This Privacy Policy does not itself constitute a comprehensive Non-Disclosure Agreement or manufacturing confidentiality agreement.

A separate NDA may be executed for confidential commercial or technical information where appropriate.

23. Changes to This Privacy Policy

We may update this Privacy Policy when reasonably necessary to reflect changes in our services, technology, business practices or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

24. Contact

For privacy-related questions, requests or complaints, customers may contact LyonsBarry® / Ballia Corpus through the contact information published on our website.

Website: LyonsBarry.in

25. Governing Principles

This Privacy Policy is intended to operate in accordance with applicable privacy and data-protection laws.

Where mandatory law provides stronger privacy rights or protections than those described in this policy, the mandatory requirements will prevail.

LyonsBarry® / Ballia Corpus reserves the right to update this Privacy Policy when reasonably necessary.