Delivery & Shipping Policy
Shipping & Transit Duration
Retail Orders:
- Delivery Time: All retail orders are delivered within 4-15 days to American, European, CIS, Middle East, Gulf, Oceanic, African, and Asian regions. Delivery to remote locations may extend up to 30 days.
- Shipping Charges: Retail orders are charged according to shipping companies’ rates, typically shipped through air cargo. Retail deliveries are subject to a weight limit of up to 160 kilograms per shipment. Shipping charges are calculated based on actual weight or volumetric weight at the time of quotation provided via email or message.
- Volumetric Weight Calculation Formula: Length (cm) x Breadth (cm) x Height (cm) / 5000 = x kilograms
Bulk Orders:
- LCL Shipments: Delivery takes 15-45 days from the port of origin to the port of destination.
- FCL Shipments: Delivery takes 15-20 days from the port of origin to the port of destination.
- Additional Time for American Region: An additional 15 days should be expected for shipments to the American region.
- Shipping Charges: Bulk orders are charged after confirmation from air cargo and sea cargo shipping companies. Shipping charges are provided separately via quotation through email or message. Calculation and measurement of shipments are based on Cubic Meter (CBM).
- CBM Calculation Formula: Length (m) x Breadth (m) x Height (m) = 1 CBM or 167 kilograms
Custom Clearance
- Customers are fully responsible for customs clearance and are liable to pay any duty taxes and fees incurred during the clearance process. Please familiarize yourself with the import regulations in your country.
- For bulk orders, customs clearance is managed by the client through the provision of related documents, and any customs duties and charges are paid by the client. We also provide additional support and guidance for easy customs clearance.
Custom Seizure
- We do not take any responsibility for customs seizure due to any reason. No refund will be issued in such situations.
Insurance & Risk Factors
- All retail and bulk shipments are fully insured through the shipping company and leading insurance companies based on the invoice value. The loss of shipping charges is not insured.
Return of Shipment
- For all retail and bulk shipments, the customer will bear all expenses from their dispatch point to our warehouse if returning the product. Customers must ship the product to our registered address. Shipping charges, duties, and taxes will be paid by the customer and deducted from the advance or payment received during order confirmation.
Product Exchange or Return
- Only retail orders are subject to exchange and replacement if the product is defective or damaged. Shipping charges will be borne by the client. If you need to exchange it for the same product, kindly inform us and obtain approval before initiating an exchange or return request.
Contact Information for Product Exchange and Return
- Email us: return@lyonsbarry.in
- Warehouse Address:
- Ballia Corpus, #111, NGM, Sonkra Road, Taraori-132116, District- Karnal, State- Haryana, India
This Shipping and Delivery Policy is a legal document for LyonsBarry® and applies to all domestic and international clients. By placing an order, you agree to the terms and conditions outlined above.
Thank you for choosing LyonsBarry®. We appreciate your business and look forward to serving you again soon!