Return & Refund Policy
At Ballia Corpus, customer satisfaction is important to us. This Return & Refund Policy explains your rights and options regarding returns, refunds, and exchanges for purchases made on lyonsbarry.in.
By placing an order with us, you agree to the terms outlined below.
1. Eligibility for Returns
General Window: Returns must be requested within 30 days of delivery.
Condition of Products:
Products must be unused, unopened, and in original packaging to qualify.
For nutraceuticals and cosmetics, once opened or used, items are non-returnable due to health, hygiene, and safety regulations (this is standard across many jurisdictions).
Items marked “Final Sale” or promotional freebies are not eligible for return.
2. Non-Returnable Products
For safety and compliance reasons, we cannot accept returns of:
Opened or partially used nutraceuticals, supplements, or cosmetics.
Products damaged due to misuse, negligence, or improper storage.
Items not purchased directly from lyonsbarry.in.
3. Refund Process
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
Approved refunds will be processed to your original method of payment (credit card, UPI, wallet, or bank transfer).
Refunds are typically issued within 7–14 business days, but exact timelines may vary depending on your bank/payment provider.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect at the time of delivery.
If you need an exchange for the same product, please email us at care@lyonsbarry.in within 7 days of delivery.
5. Return Shipping
Customers are responsible for paying their own return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).
Shipping costs are non-refundable. If you receive a refund, the original shipping fee (if any) will be deducted.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with photos of the issue.
We will arrange a replacement or full refund, including return shipping costs.
7. International Orders
Customers outside India must comply with their local import/customs laws.
Return shipping from international destinations must be arranged and paid for by the customer, unless the return is due to our error.
8. How to Initiate a Return
To initiate a return or refund request:
Contact us at care@lyonsbarry.in with your order number, details of the item, and reason for return.
Our team will review your request and provide instructions for the next steps.
9. Legal Rights
This Return & Refund Policy does not affect your statutory consumer rights, which may vary depending on your jurisdiction:
EU/UK Customers: You may have the right to withdraw from your purchase within 14 days of receipt (with exceptions for sealed health, hygiene, and cosmetic products once unsealed).
US Customers (Certain States): Some states require conspicuous return policies; if no policy is stated, customers may be entitled to refunds.
India (Consumer Protection Act, 2019): Customers have the right to refunds for defective, damaged, or mis-sold goods.
10. Contact Us
If you have questions about returns, refunds, or exchanges, please contact:
Ballia Corpus
369, Industrial area, Briz-2
City Taraori, District Karnal, Haryana, 132116, India
Email: care@lyonsbarry.in
